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The VA Solution

We specialise in hiring full-time, experienced, and professional  Filipino Virtual Assistants, and onboard them into Australian and US-based businesses. 

Are you burdened by the day-to-day operations of your business, overwhelmed by competing demands that make it difficult for you to focus on what really matters? 

Perhaps you’ve tried outsourcing your admin tasks, but find that you’re not getting that consistent, ongoing support from someone that REALLY understands your business and what you need. 

We know you’d love a Virtual Assistant, but we hear you say: “It’s just too hard, and I know nothing about hiring and training a Virtual Assistant, let alone managing them? 

Bottom line: Focus on what you love, and don’t get bogged down by the headache of onboarding, training, and managing people.

Our VA Solution is a 2-3 month program that covers the following four core components: 

 

  • Hiring a Stand-Out, Experienced, and Professional Filipino Virtual Assistant
  • Training and Onboarding of your Virtual Assistant 
  • Step-by-Step guide on how to ensure your Business and Processes are ready for your VA
  • HR Resources for managing your VA 

How does it work? 

1. ONBOARDING CALL:

We start with a 1-hour Onboarding call to get to know you and your business. This will include the following:

  • An overview of your business and what you do
  • A scope on the Virtual Assistant role, performance and skill expectations, and how this role aligns with your overall business environment.
  • A scope on what we would like to have in place so that you and your Virtual Assistant are set up for success from Day 1! 
  • A checklist of what systems and processes you currently have, and what we need to do to achieve a successful train and onboard. 

2. HIRING:

We create a comprehensive job specification for your review and approval based on our Onboarding call and our best recommendations to source your ideal candidate. 

We typically look for:

    • Exceptional traits include problem-solving skills, accountability, and reliability
    • We test for integrity, positive attitude, well-managed personalities, and assertiveness
    • We carefully assess each applicant’s educational background 
    • We require a minimum of 2-3 years of relevant experience.
    • We look for someone with strong verbal and written communication skills.
    • We look for tech-savvy with specific software experience.
    • Virtual assistants must also meet minimum requirements such as a quiet and functional work environment. 
  • First-round, short-listed interviews of up to 3 candidates. 
  • Candidates that pass the first interview are then skill-assessed with ‘real-life tasks’ to complete within a specific timeframe.
  • The candidate is identified and selected. 
  • Virtual Assistant Contract created for client review and submitted to the candidate

3. TRAINING AND ONBOARDING:

New hire undergoes The Doing Co Onboarding and Training Process which includes:

  • Communication and System Protocols
  • Implementation of key operating software tools and SOP’s
  • Working with YOU, the business owner
  • Developing a Virtual Assistant daily schedule to enhance their performance and role adoption.

4. VA MANAGEMENT TRAINING COURSE:

We give you 3 months access to our Online Training Program that outlines:

  • A guide and methodology on how to prepare yourself and your business to receive your new VA 
  • How to ensure your business systems and processes are in place prior to the VA’s start
  • A practical strategy for super-busy entrepreneurs to implement in small manageable steps.
  • Essential Communication Tools required 
  • HR Guidelines for Managing a VA 
  • Tips on how to take the best care of your VA to get the most out of them. 

BONUS: One-month Free access to VA management Service

As a separate standalone service, we offer our clients ongoing support on a monthly basis. This service includes:

  • Additional Training and Ongoing Support for your VA 
  • Monthly Payroll
  • Client-Virtual Assistant Mentoring, Support, and Communication
  • Attendance and Leave Management
  • Performance Management 
  • Conflict Resolution
  • Annual Contract Review

This service is included for 1 month as part of your VA Solution package.